Our Privacy Policy
Compliments Privacy Policy
As of July 29, 2018
Compliments is a social media company. Our services—including Compliments! that link to this Privacy Policy—provide fast and fun ways to be kind to others, make yourself a better person, and raise money for social causes!
When you use these services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
That’s why we’ve written this Privacy Policy. And it’s why we’ve tried to write it in a way that’s blissfully free of the legalese that often clouds these documents. Of course, if you still have questions about anything in our Privacy Policy, just contact us at levi@complimentsapp.com
Information We Collect
There are three basic categories of information we collect:
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Compliments account, so we need to collect a few important details about you, such as: a unique username you’d like to go sign in with, a password, and an email address. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, school, and grade. Of course, you’ll also provide us whatever information you send through our services, such as Compliments to your friends and classmates. Keep in mind that the users you send Compliments and any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to Complimenters as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you liked a Compliment, saw a specific ad for a certain period of time, and sent a few Compliments to friends. Here’s a fuller explanation of the types of information we collect when you use our services:
We may collect information that other users provide about you when they use our services.
We may also obtain information from our affiliates and third parties. Here are a few examples:
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:
We may share information about you in the following ways:
Third-Party Content and Integrations
Our services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
Analytics and Advertising Services
Provided by Others
We may let other companies use cookies, web beacons, and similar technologies on our services. These companies may collect information about how you use our services over time and combine it with similar information from other services and companies. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Additionally, some companies may use information collected on our services to measure the performance of ads and deliver more relevant ads on behalf of us or other companies, including on third-party websites and apps.
Provided by Us
We may collect information about your activity on third-party services that use cookies and other technologies provided by us. We use this information to improve our advertising services, including measuring the performance of ads and showing you more relevant ads.
How Long We Keep Your Information
Compliments! lets you send Compliments to others to make yourself happier, the recipient happier, and to help raise money. On our end, that means most messages—like Compliments—sent in Compliments! will be deleted by default from our servers after we you delete your account.
We store other information for longer periods of time. For example:
Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).
When you use these services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
That’s why we’ve written this Privacy Policy. And it’s why we’ve tried to write it in a way that’s blissfully free of the legalese that often clouds these documents. Of course, if you still have questions about anything in our Privacy Policy, just contact us at levi@complimentsapp.com
Information We Collect
There are three basic categories of information we collect:
- Information you choose to give us.
- Information we get when you use our services.
- Information we get from third parties.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Compliments account, so we need to collect a few important details about you, such as: a unique username you’d like to go sign in with, a password, and an email address. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, school, and grade. Of course, you’ll also provide us whatever information you send through our services, such as Compliments to your friends and classmates. Keep in mind that the users you send Compliments and any other content to can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to Complimenters as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you liked a Compliment, saw a specific ad for a certain period of time, and sent a few Compliments to friends. Here’s a fuller explanation of the types of information we collect when you use our services:
- Usage Information. We collect information about your activity through our services. For example, we may collect information about:
- how you interact with our services, such as which Compliments you like or report, etc.
- how you communicate with other Complimenters, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you like a message or report one).
- Content Information. We collect content you create on our services and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
- Device Information. We collect information from and about the devices you use. For example, we collect:
- information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
- information from device sensors, such as accelerometers, gyroscopes, compasses
- information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.
- Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as advertising and commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.
- Log Information. We also collect log information when you use our website. That information includes, among other things:
- details about how you’ve used our services.
- device information, such as your web browser type and language.
- access times.
- pages viewed.
- IP address.
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- pages you visited before or after navigating to our website.
We may collect information that other users provide about you when they use our services.
We may also obtain information from our affiliates and third parties. Here are a few examples:
- Advertisers may let us know you installed a new app or game so we can determine whether we showed you an ad for it.
- If you interact with one of our advertisers, they may share information with us to help target or measure the performance of ads.
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:
- develop, operate, improve, deliver, maintain, and protect our products and services.
- send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
- monitor and analyze trends and usage.
- personalize our services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads.
- provide and improve ad targeting and measurement
- enhance the safety and security of our products and services.
- verify your identity and prevent fraud or other unauthorized or illegal activity.
- use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
- enforce our Terms of Service and other usage policies.
We may share information about you in the following ways:
- With other Complimenters. We may share the following information with other Complimenters:
- information about you, such as your name, grade, school, your current ranking, and the amount of points you have.
- information about how you have interacted with our services, such as your Compliments “rank,” the names of Complimenters you share Compliments with, and other information that will help Complimenters understand your connections with others using our services. For example, because somebody sends Compliments to the same group of friends, we may offer your name for them to Compliment.
- any additional information you have directed us to share.
- content you post or send. How widely your content is shared depends on your personal settings and the type of service you are using. For example, a Snap may be sent to just a single friend you select, but in the future when public compliments are available, recipients can post your compliments to their profile page.
- With all Complimenters, our business partners, and the general public. We may share the following information with all Complimenters as well as with our business partners and the general public:
- public information like your name, school, grade, and profile pictures.
- With third parties. We may share your information with the following third parties:
- With service providers. We may share information about you with service providers who perform services on our behalf.
- With business partners. We may share information about you with business partners that provide services and functionality.
- With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
- investigate, remedy, or enforce potential Terms of Service violations.
- protect the rights, property, and safety of us, our users, or others.
- detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If Compliments gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
Third-Party Content and Integrations
Our services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
Analytics and Advertising Services
Provided by Others
We may let other companies use cookies, web beacons, and similar technologies on our services. These companies may collect information about how you use our services over time and combine it with similar information from other services and companies. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Additionally, some companies may use information collected on our services to measure the performance of ads and deliver more relevant ads on behalf of us or other companies, including on third-party websites and apps.
Provided by Us
We may collect information about your activity on third-party services that use cookies and other technologies provided by us. We use this information to improve our advertising services, including measuring the performance of ads and showing you more relevant ads.
How Long We Keep Your Information
Compliments! lets you send Compliments to others to make yourself happier, the recipient happier, and to help raise money. On our end, that means most messages—like Compliments—sent in Compliments! will be deleted by default from our servers after we you delete your account.
We store other information for longer periods of time. For example:
- We store your basic account information—like your name, and email address—and list of friends until you ask us to delete them.
- We’re constantly collecting and updating information about the things you might like and dislike, so we can provide you with more relevant content and advertisements.
Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Download My Data. You can access and edit most of your basic account information right in our apps. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful.
- Revoking permissions. If you let us use your information, you can always change your mind and simply revoke your permission by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
- Deletion. While we hope you’ll remain a lifelong Complimenter, if for some reason you ever want to delete your account, just go email us to learn how and have your account deleted.
- Communicating with other Complimenters. It’s important to us that you stay in control over whom you communicate with. That’s why we’ve built a number of tools that prevent users who repeatedly cause harm to you from sending Compliments or interacting with you.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).
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levi@complimentsapp.com
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CEOLevi Kline
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